United Parcel Service (UPS)

United Parcel Service (UPS) est un leader mondial de la logistique, reconnu pour ses camions bruns emblématiques. Bien que célèbre pour sa livraison nationale rapide aux États-Unis, il joue un rôle crucial dans le commerce électronique international, traitant chaque jour des millions d'envois en provenance de Chine et d'Europe.

Pour les acheteurs en ligne, UPS agit souvent comme un pont entre les continents. Si vous choisissez une option d'expédition express sur des sites comme Amazon ou AliExpress, UPS gère le trajet de porte à porte. Cependant, pour les envois économiques, ils utilisent souvent UPS Mail Innovations - un service hybride où UPS transporte le colis à travers le pays mais le remet au bureau de poste local (USPS) pour la livraison finale. Ce transfert provoque souvent de la confusion dans les mises à jour de suivi.

C'est pourquoi se fier uniquement au site officiel peut être frustrant. Notre outil de suivi universel résout ce problème en surveillant plusieurs transporteurs simultanément. Que votre colis soit bloqué sur "Étiquette créée" en Chine ou qu'il vienne d'être remis à un facteur local, Colis Chine assemble les données pour vous donner une vue complète et ininterrompue de votre livraison.

Faq - Ups

Existe-T-Il Un Moyen Alternatif De Suivre Mon Colis International United Parcel Service (Ups) ?

Colis de Chine est un service universel de suivi de colis qui vous permet de suivre les expéditions de divers transporteurs logistiques. Il recueille des mises à jour du site officiel de United Parcel Service (UPS) et intègre des informations provenant de plusieurs transporteurs pour vous offrir une vue complète du trajet de votre colis, qu’il soit expédié au sein de Les états-unis d'Amérique ou à l’international.

L’une des fonctionnalités que nous proposons est notre Détecteur de Fraude. Par exemple, si vous attendez un colis de United Parcel Service (UPS) et suspectez que le numéro de suivi pourrait être faux, notre système le signalera et vous en informera. Cela vous permet de résoudre le problème avant qu’il ne s’aggrave, en particulier pour les expéditions en provenance de Les états-unis d'Amérique lorsque vous résidez dans un autre pays.

Si vous êtes impliqué dans le commerce électronique, cela devient encore plus avantageux. Colis de Chine dispose d’un Portail Développeur qui vous permet d’intégrer directement les outils de suivi sur votre site web. Imaginez offrir à vos clients des mises à jour détaillées sur les envois de United Parcel Service (UPS) sans effort supplémentaire : un atout pour votre entreprise et vos clients.

Le Sms Concernant Les "Frais De Douane" Est-Il Réel ?

UPS perçoit fréquemment des droits d'importation et des frais de courtage pour les envois internationaux, ce qui rend les arnaques aux "frais impayés" particulièrement dangereuses. Les escrocs le savent et envoient de faux SMS prétendant que votre colis est "retenu en douane" pour voler les détails de votre carte de crédit.

Comment faire la différence

Les demandes de paiement légitimes d'UPS ont des caractéristiques spécifiques que les arnaques oublient généralement. Avant de payer, vérifiez ces trois détails :

L'adresse du lien : Un vrai lien UPS commencera toujours par https://www.ups.com ou https://go.ups.com. Les escrocs utilisent de faux domaines comme ups-delivery-fee.com, package-service.net ou des liens raccourcis étranges ;
Le numéro de suivi : Une vraie notification fera généralement référence à votre numéro de suivi "1Z" spécifique. Les messages d'arnaque utilisent souvent une phrase générique "votre colis" sans identifier de quel colis ils parlent ;
L'urgence : Les escrocs menacent de "renvoyer l'article immédiatement" si vous ne payez pas dans les 24 heures. Les processus douaniers réels sont plus lents et envoient des factures officielles.

Le moyen le plus sûr de payer : Ne payez jamais directement via un lien SMS si vous n'êtes pas sûr. Au lieu de cela, ouvrez le site officiel ou l'application UPS et entrez votre numéro de suivi là-bas. Si des frais sont réellement dus, la page de suivi officielle affichera un bouton clair "Pay Now" (Payer maintenant). Si le site ne dit rien sur des frais, le SMS était une arnaque.

Pourquoi Mon Colis Est-Il Bloqué Sur "Étiquette Créée" ?

Si votre statut de suivi indique "Étiquette créée" (ou "Commande traitée : Prête pour UPS") et n'a pas changé depuis plusieurs jours, cela signifie qu'UPS n'a pas encore reçu le colis.

Que se passe-t-il réellement ?

Ce statut indique que l'expéditeur a imprimé l'étiquette d'expédition et a payé les frais de port par voie électronique. La boîte est toujours dans l'entrepôt de l'expéditeur ou est en route via un autre transporteur vers une installation UPS.

Pourquoi cela prend-il autant de temps ?

C'est extrêmement courant avec les commandes internationales (ce qu'on appelle le "dropshipping") :

Le vendeur imprime une étiquette UPS dans le pays de destination (par exemple, les États-Unis) ;
Le colis est expédié de Chine vers les États-Unis par fret maritime ou aérien (ce qui prend 5 à 10 jours) ;
Ce n'est que lorsque le conteneur arrive aux États-Unis et est ouvert que le colis individuel est remis à UPS.

Tant que ce transfert n'a pas eu lieu, UPS n'a aucune information sur le colis. Vous devriez généralement attendre 7 à 10 jours pour le premier scan physique. Si le statut reste inchangé après deux semaines, contactez le vendeur pour un remboursement.

Qu'est-Ce Que Ups Mail Innovations Et Pourquoi Le Suivi S'est-Il Arrêté ?

Si votre suivi indique "UPS Mail Innovations", votre colis est livré via un service économique hybride. UPS gère le transport longue distance (le "kilomètre intermédiaire"), mais il ne le livre pas à votre porte.

Comment ça marche

Une fois que le colis atteint votre zone locale, UPS le remet au service postal local (tel que USPS aux États-Unis) pour la livraison finale. C'est pourquoi vous pourriez voir un message d'état tel que "Package transferred to post office" (Colis transféré au bureau de poste).

Pourquoi le suivi semble "se figer"

La confusion survient souvent lors du transfert entre UPS et le bureau de poste local. Voici ce que vous devez savoir :

Nouveau numéro de suivi : Lors du transfert, le colis reçoit souvent un nouveau numéro de suivi attribué par le service postal. Vous devrez peut-être rechercher un "ID de suivi du service postal" sur la page de suivi UPS pour continuer à suivre l'article ;
Le "décalage" : Il peut s'écouler 24 à 48 heures avant que le bureau de poste local ne scanne l'article après sa livraison par UPS. Pendant ce temps, il semble que le colis soit perdu, mais il est simplement dans un bac de tri en attente du facteur.

Conseil : Utilisez notre tracker universel pour ces envois. Nous détectons automatiquement le numéro de suivi UPS et le numéro de suivi postal local, en les combinant dans une seule chronologie afin que vous ne perdiez pas de vue votre colis.

Comment Puis-Je Suivre Mon Colis Ups ?

Suivre un colis avec UPS est simple car ils fournissent certains des scans les plus détaillés de l'industrie. Selon les informations dont vous disposez, voici les meilleures façons de localiser votre envoi.

1. Suivi standard

La méthode la plus rapide consiste à utiliser la page de suivi officielle d'UPS. Vous aurez besoin de votre numéro de suivi, qui commence généralement par "1Z" suivi d'une série de chiffres et de lettres (par ex., 1Z999999999...). Entrez-le simplement dans la barre de recherche pour voir le statut actuel.

2. UPS My Choice

Si vous commandez fréquemment, nous vous recommandons vivement de créer un compte UPS My Choice gratuit. Ce service relie votre adresse personnelle à leur système, vous permettant de :

Voir tous les colis entrants automatiquement, même si vous n'avez pas encore le numéro de suivi ;
Recevoir des alertes proactives la veille de la livraison ;
Signer les colis numériquement ou donner des instructions pour les laisser à un voisin.

3. Suivi par numéro de référence

Parfois, l'expéditeur (en particulier les dropshippers) vous donne un numéro de commande mais oublie l'ID de suivi. Sur le site web d'UPS, vous pouvez sélectionner "Rechercher par référence". Entrez votre numéro de commande et la plage de dates d'expédition pour essayer de trouver le colis sans le code "1Z".

4. Suivi universel avec Colis Chine

Si vous suivez un envoi international impliquant plusieurs transporteurs (par exemple, commençant par un coursier local en Chine et se terminant par UPS), utilisez notre tracker Colis Chine. Nous consolidons les données de tous les partenaires logistiques impliqués pour vous montrer le voyage complet en un seul endroit.

J'ai Un Problème Avec Ma Livraison. Que Dois-Je Faire ?

Les problèmes de livraison sont stressants, mais la plupart des problèmes avec UPS tombent dans trois catégories. Voici un guide étape par étape sur la façon de gérer chaque situation.

1. Colis marqué "Livré" mais manquant

Si votre suivi indique "Delivered" (Livré) mais que vous ne trouvez pas l'article, ne déposez pas de réclamation immédiatement.

Vérifiez partout : Les chauffeurs UPS sont formés pour cacher les colis afin d'éviter le vol. Vérifiez derrière les piliers, les portes de garage et sous les meubles de porche ;
Cherchez une "InfoNotice" : Si le chauffeur vous a manqué, il a peut-être apporté le colis à un UPS Access Point (un commerce local) à proximité pour que vous le récupériez. Votre statut de suivi indiquera généralement "Delivered to Access Point" (Livré à un point d'accès) ;
Attendez 24 heures : Parfois, les chauffeurs scannent un colis comme livré quelques heures avant de le déposer réellement.

2. Colis endommagé

Si votre article arrive cassé, vous devez agir vite. Ne jetez pas l'emballage. UPS peut exiger une inspection physique de la boîte et des matériaux d'emballage. Prenez des photos des dommages immédiatement et contactez l'expéditeur.

3. Déposer une réclamation

Si le colis est vraiment perdu ou endommagé, une réclamation doit être déposée. Cependant, il y a une règle d'or : L'expéditeur doit déposer la réclamation.

Pourquoi ? L'expéditeur est celui qui a payé UPS et détient le contrat d'assurance. Si vous le déposez en tant que destinataire, le processus est souvent plus lent et le paiement est de toute façon envoyé à l'expéditeur ;
Action : Contactez la boutique en ligne ou le vendeur, signalez le problème et demandez-leur de lancer le processus de réclamation UPS.

Note sur les délais : Les réclamations sont généralement résolues dans un délai de 8 à 15 jours ouvrables. Vous pouvez demander des mises à jour à l'expéditeur, car il recevra les notifications sur son tableau de bord.

Comment Puis-Je Modifier L'heure Ou Le Lieu De Livraison De Mon Colis Ups ?

Si vous devez modifier le lieu ou l'heure d'arrivée de votre colis, vous pouvez le faire facilement via le tableau de bord UPS My Choice. Cependant, la disponibilité dépend des restrictions de l'expéditeur et du statut actuel du colis.

Guide étape par étape

Se connecter : Connectez-vous à votre compte UPS My Choice. Si vous n'en avez pas, vous devrez vous inscrire pour vérifier votre adresse ;
Sélectionner le colis : Trouvez l'envoi dans votre tableau de bord ou votre liste de suivi. Cliquez sur "Delivery Options" (Options de livraison) (parfois intitulé "Change Delivery" - Modifier la livraison) ;
Choisir une option : Vous pouvez généralement sélectionner l'une des options suivantes :
- Livrer à un UPS Access Point : Redirigez le colis vers un commerce local (CVS, Michaels, etc.) pour un retrait sécurisé. C'est souvent l'option la moins chère ou gratuite ;
- Livrer à une autre adresse : Envoyez-le à un voisin ou à votre lieu de travail (nécessite généralement des frais) ;
- Reprogrammer la livraison : Choisissez une date future spécifique qui vous convient (nécessite généralement des frais).

Pourquoi ne puis-je pas modifier ma livraison ?

Si le bouton "Delivery Options" (Options de livraison) est grisé ou manquant, cela signifie que vous ne pouvez pas modifier la livraison. Cela se produit pour deux raisons :

Restriction de l'expéditeur : Le vendeur (expéditeur) a bloqué les modifications pour des raisons de sécurité afin d'éviter la fraude ;
Trop tard : Le colis est déjà "Out for Delivery" (En cours de livraison) dans le camion. À ce stade, le chauffeur ne peut pas recevoir de nouvelles instructions.

Pour une liste complète des frais et des règles, vous pouvez consulter le guide officiel de modification de livraison UPS.

Délai De Livraison Moyen Ups

0-1 Jours

14%

2-3 Jours

25%

4-5 Jours

22%

6-7 Jours

19%

8-9 Jours

10+ Jours

13%

Délai de livraison pour le transporteur UPS, en fonction du pays de destination.

Les états-unis d'Amérique 5 Jours
Royaume-Uni de Grande-Bretagne et d'Irlande du Nord 7 Jours
Canada 7 Jours
République de Pologne 8 Jours
République fédérale d'Allemagne 11 Jours
Australie 9 Jours
République d'Irlande 13 Jours
Pays-Bas 6 Jours
République italienne 6 Jours
République française 6 Jours
Fédération de Malaisie 10 Jours
République d'Autriche 4 Jours
Royaume d'Espagne 8 Jours
Roumanie 15 Jours
République portugaise 25 Jours
Japon 5 Jours
République de Singapour 6 Jours
Royaume du Danemark 12 Jours
Royaume de Suède 9 Jours
Royaume de Belgique 9 Jours
État d'Israël 6 Jours
République de Finlande 9 Jours
République fédérative du Brésil 9 Jours
Région administrative spéciale de Hong Kong de la République populaire de Chine 6 Jours
Hongrie 5 Jours
Royaume du Maroc 12 Jours
Confédération suisse 5 Jours
République hellénique 9 Jours
États-Unis du Mexique 9 Jours
République de Lituanie 10 Jours
Porto Rico 5 Jours
République tchèque 6 Jours
Royaume d'Arabie Saoudite 10 Jours
République des Philippines 8 Jours
Royaume de Norvège 7 Jours
Nouvelle-Zélande 10 Jours
République de Slovénie 4 Jours
République slovaque 10 Jours
Émirats arabes unis 5 Jours
République de Croatie 5 Jours
République de Corée 5 Jours
République de Bulgarie 11 Jours
État du Koweït 9 Jours
État du Qatar 8 Jours
République populaire de Chine 17 Jours
Grand-Duché de Luxembourg 3 Jours
République de Chine (Taïwan) 6 Jours
République de l'Inde 10 Jours
République de Lettonie 12 Jours
République d'Estonie 12 Jours
Fédération de Russie 13 Jours
République d'Indonésie 9 Jours
Royaume de Thaïlande 6 Jours
République d'Afrique du Sud 14 Jours
République de Chypre 4 Jours
République arabe d'Égypte 4 Jours
République de Turquie 10 Jours
République du Cap-Vert 23 Jours
République de Malte 5 Jours
République de Moldavie 5 Jours
République socialiste du Viêt Nam 4 Jours
République démocratique et populaire d'Algérie 7 Jours
République du Kazakhstan 9 Jours

UPS Statuts De Suivi Des Colis

En transit

Shipper created a label, UPS has not received the package yet.
Departed from Facility
Arrived at Facility
Your package is on the way
Processing at UPS Facility
Out For Delivery Today
Warehouse Scan
Loaded on Delivery Vehicle
Import Scan
Export Scan
Package departed international carrier facility
Import C.O.D. (ICOD) charges have been paid or billed.
Voided Information Received
Out For Delivery
Package arrived at international carrier
Drop-Off
Pickup Scan
UPS is preparing your package for clearance. We will notify you if additional information is needed.
Your package has cleared customs and is on the way.
Departed UPS Facility
Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.
Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.
Your package is pending release from a Government Agency. Once they release it, your package will be on its way.
In Transit to UPS Mail Innovations
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance.
Package arrived at foreign customs office
The package is at the clearing agency awaiting final release.
The package will be forwarded to a UPS facility in the destination city.
UPS has received the information needed to submit your package for clearance.
The delivery date has been rescheduled as the receiver requested.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance.
Your package has been released by the government agency.
Your package will be delivered one business day later than expected.
Order information received
Your delivery change to a UPS Access Point™ is in progress. Check back later for updates.
Electronic Shipment Information Received for Package by international carrier
Package cleared by foreign customs office
Package delivered by local post office.
Your package is in transit.
We are experiencing transit delays. We will deliver your package as soon as possible.
Your delivery will be rescheduled.
Your package will be delivered on the next available delivery day in your area.
The package has been rescheduled for a future delivery date.
Package is in transit to a UPS facility
Your package is prepared for clearance.
Your package is in transit. We're updating plans to schedule your delivery. / Delivery will be delayed by one business day.
Confirmed Arrival
Package processed
Package received for processing
Out for delivery
Received by the local post office
Departure Scan
Your package has been transferred to the post office and will be delivered in approximately 1-2 days.
Received into UPS possession
Your package was processed at our facility.
Received by Agent Export Processing Site. Preparing for final mile delivery.
We received a request from the receiver to reschedule the delivery.
Depature Scan: Enroute to USPS
Cleared Customs
The receiver has moved. We're attempting to obtain a new delivery address for this receiver.
Delivery to a UPS Access Point™ location is pending.
Confirmed International Departure
Order Processed: In Transit to UPS
Package processed by international carrier
The address has been updated as the receiver requested.
Some additional transit time is required since the receiver is located in a remote area.
Arrived at USPS Facility
The package has been redirected and forwarded to the delivery center.
A UPS Mobile shipment was created and is linked to this tracking number.
Out for Delivery
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We've requested that the receiver contact us.
Your package is in transit. We're updating plans to schedule your delivery.
The service selected is not available to this destination address. This has delayed delivery. / Your package is on the way
Delivery instructions have been provided by the receiver.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / Your package is on the way
We've updated the delivery address as requested by the receiver.
Departed USPS Facility
Your delivery has been rescheduled. Your package will be held until the delivery date requested.
Arrival Scan
Arrived at UPS Facility
UPS is preparing your package for clearance. We will notify you if additional information is needed. / We're unable to deliver your package on schedule.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package will be returned to the sender.
The receiver has moved. We will deliver the package to the receiver's new address.
Order Shipped
Your package is pending release from a Government Agency. Once they release it, your package will be on its way. / We've contacted the receiver.
A new tracking number was assigned to this package. Use the new tracking number for status updates.
Your package has cleared customs and will be placed on the next available departure.
Package transferred to post office
Shipper created a label, Roadie has not received the package yet.
Your package is in transit. We're updating plans to schedule your delivery. / Your delivery will be rescheduled.
Your package was cleared after the scheduled transport departure. We will reschedule for the next available departure. / Delivery will be delayed by one business day.
Scheduled for delivery today.
UPS is preparing your package for clearance. We will notify you if additional information is needed. / The package is at the clearing agency awaiting final release.
Your package was processed at our facility. / The package will be forwarded to a UPS facility in the destination city.
We received an additional request to change the delivery of this package. The request is in progress. / The package will be returned to the sender.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / Your package is on the way
Docs Received from Shipper
The address was changed as the receiver requested.
As requested by the sender, the delivery change for this package was completed.
Your package has been released by the Government Agency and is on the way.
Shipment Delivered to USPS, Package Acceptance Pending
Delivery has been rescheduled due to holiday closures.
The information requested has been obtained and the hold has been resolved. Shipment is now in transit.
The receiver requested an alternate delivery address. The request is in progress.
Your UPS SurePost package was delivered to an Agent for final delivery.
The recovery intercept was successfully completed. / The address was corrected.
The delivery address has been updated and your package is on its way.
The receiver requested a temporary change to the delivery address.
Your package arrived late to the destination city. You should expect at least one business day delay.

Livré

Delivered
Your investigation has been closed with a proof of delivery.

Alerte

The package remains at the UPS Access Point™ location and is reaching the maximum days allowed to be held.
Due to operating conditions, your package may be delayed. / Delivery will be delayed by one business day.
A claim has been issued to the sender for your package. Please contact the sender for more information.
A late flight has caused a delay. We will update the delivery date as soon as possible.
Import charges are due for this package. Select Pay Now (where available) or pay at delivery.
The receiver was not available for delivery. We'll make a second attempt the next business day.
We’re sorry your package was delayed. We are adjusting delivery plans as quickly as possible.
Due to weather, your package is delayed by one business day.
This package is being held for a future delivery date.
We were unable to dispatch the trailer on time. This may cause a delay. / Delivery will be delayed by one business day.
We've begun an investigation to locate the package.
Delivery will be delayed by one business day.
We tried to deliver the package, but were unable to receive payment. A second attempt will be made the next business day
Your package is with a non-UPS broker, contact the non-UPS broker for additional information.
Severe weather conditions have delayed delivery.
The package is being held for a future delivery date. We'll attempt to deliver on the date requested.
Your package may be delayed due to a required x-ray inspection. / Your package is on the way
We’re sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination.
Your delivery has been delayed by one business day.
Due to operating conditions, your package may be delayed.
The receiver was not available at the time of the final delivery attempt.
The driver was unable to collect funds on the final delivery attempt. / We'll contact the sender or receiver about this delivery.
We missed you again. A final attempt will be made the next business day.
Your package was not received at the UPS facility as originally scheduled. There may be a delivery delay.
We are trying to get the security access our driver needs for this delivery.
We tried to deliver to the business, but it was closed. A second attempt will be made the next business day.
Package delivery was attempted
We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up.
The maximum days to hold the package at the UPS Access Point™ location expired. The package will be returned.
Uncontrollable events have delayed delivery. We are adjusting delivery plans as quickly as possible. Please check back on the next business day for updates.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible.
The service selected is not available to this destination address. This has delayed delivery.
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
The receiving business was closed. We'll attempt to deliver the package the next business day.
An investigation has been opened for your lost package.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information.
The package was given to UPS after the cutoff time and the delivery date may be impacted.
The receiving business was closed and delivery has been rescheduled for the next business day.
The receiver was not available at the time of the final delivery attempt. / We'll contact the sender or receiver about this delivery.
The driver was not able to receive payment. A final attempt will be made the next business day.
The investigation has been closed. We were unable to contact the receiver.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
The address is incomplete. This may delay delivery. We're attempting to update the address.
An emergency situation or severe weather condition has delayed delivery. / Your delivery will be rescheduled.
Incomplete address information may delay delivery. We are attempting to update this information.
A non-UPS labor dispute has delayed delivery by one business day.
Requested delivery change cannot be completed. The package will be delivered as previously scheduled.
All merchandise is missing and the empty carton was discarded. UPS will notify the sender.
We've missed the scheduled transfer time. This may cause a delay.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information.
At the receiver's request, the UPS My Choice delivery change option was modified. / The request for this package was cancelled.
The driver was unable to collect funds on the final delivery attempt.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery will be rescheduled.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / The information requested has been obtained and the hold has been resolved.
This delivery address is in a remote area where deliveries are not made daily. / Your delivery has been rescheduled for the next business day.
As requested by the sender, the package is being returned. Contact the sender for additional information. / The package will be returned to the sender.
Your package may be delayed due to a required x-ray inspection.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible.
A mechanical failure has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. / Delivery will be delayed by one business day.
We were unable to deliver your package. It's on the way to a UPS Access Point™ location next business day for pick up.
The C.O.D. amount is missing from the label. We're attempting to update this information.
A missing commercial invoice is causing a delay. We are working to obtain this information.
The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
Package delivery was missed due to an incorrect address
We've corrected the street number, and the package is on its way to the updated address.
The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
A missing commercial invoice is causing a delay. We are working to obtain this information. / The package will be returned to the sender.
A late flight has caused a delay. Your package will be delayed by one business day.
A UPS processing error has delayed delivery. We're adjusting plans as quickly as possible. / Your delivery has been rescheduled for the next business day.
A mechanical failure has caused a delay. We will update the delivery date as soon as possible. / Your package is on the way
The entire shipment was not delivered.
We're unable to contact the receiver.
We were unable to dispatch the trailer on time. This may cause a delay.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
Package was incorrectly sorted to the wrong destination
A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible.
We're unable to deliver your package on schedule.
The receiver was not available at the time of the second delivery attempt. A final attempt will be made.
Your package cannot be delivered to a P.O. box. We're attempting to obtain an alternate delivery address. / Your delivery will be rescheduled.
We've scheduled an inspection of the damaged contents and packaging. We'll provide the sender with the results.
The receiver was not available at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
Due to operating conditions, your package may be delayed. / Your delivery will be rescheduled.
Your package is pending release from a non-UPS broker. Contact the non-UPS broker for additional information. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
We tried to deliver to the business again, but it was closed. A final attempt will be made the next business day.
Your package has been delayed due to an export gateway hold. / We're unable to deliver your package on schedule.
We've incorrectly sorted this package which may cause a delay.
After the delivery was made, the package was reported as damaged. / UPS will follow-up with the sender.
Your package was damaged in transit. We will notify the sender with details.
A late UPS trailer arrival has delayed delivery by one business day.
Your package is delayed. Check back later for delivery updates.
The address is incomplete. This may delay delivery. We're attempting to update the address. / The address was corrected.
Import C.O.D. (ICOD) charges are due for this package. Online payment required at ups.com.
UPS initiated contact with the sender to obtain clearance information. Once received, UPS will submit for clearance. / We'll contact the sender or receiver about this delivery.
The receiving business was closed at the time of the final delivery attempt. / The package is undeliverable and is in the process of being disposed of according to the local guidelines.
The delivery address is incomplete. We are working to correct this issue and your delivery will be rescheduled.
The receiver was not available at the time of the final delivery attempt. / Your delivery has been rescheduled for the next business day.
The street number is incorrect. This may delay delivery. We're attempting to update the address.
Delivery may be delayed due to an incomplete address. We are working to update the address.
A flight cancelation has delayed delivery. We're updating plans to deliver your package as quickly as possible.
The receiver was not available at the time of the final delivery attempt. / We sent the package to UPS Lost and Found.
A non-UPS labor dispute has delayed delivery. We're working to deliver your package as quickly as possible.
We tried to deliver your package, but we were unable to collect funds. We'll try again on the next business day.
The receiver will only accept delivery during certain hours. We're adjusting delivery plans as quickly as possible. / The package will be returned to the sender.
Previous local labor dispute has caused delays. Recovery efforts are under way to deliver your pkg as soon as possible. / Delivery will be delayed by one business day.
The delivery address was incorrect, but the issue has been resolved. Your delivery has been rescheduled.
The driver was unable to collect funds on the final delivery attempt. / The package will be returned to the sender.
A required security check has delayed delivery.
Shipment on Hold
Your delivery will be rescheduled due to a missed aircraft transfer. We will update the delivery date as soon as possible.
Directions to the address are required to complete delivery. We are attempting to update this information.

Ramassage

Delivered to UPS Access Point™ location and awaiting customer pickup.
Delivered to UPS Access Point™
The package will be delivered to the recipient’s preferred UPS Access Point™ location.
Package requires pickup from post office
Package picked-up by agent at post office
The package will be delivered to the UPS Access Point™ location requested by the receiver.
A delivery change has been completed and your shipment will be forwarded to a UPS Access Point™.
The receiver requested this package to be held for pickup at the UPS facility.

Non livré

The receiver refused the delivery. UPS will contact the sender for further instructions.
UPS has returned your package to the sender.
The package was refused by the receiver and will be returned to the sender.
The package was not picked up at the UPS Access Point™ location by the expiration date and is being returned to sender.
We've received a request from the sender to return the package.
UPS initiated contact with receiver or importer for clearance information. Once received, UPS will submit for clearance. / The package will be returned to the sender.
We were unable to obtain a correct address for the receiver, package will be returned to the sender.
International carrier is preparing package return
The receiver does not want the product and refused the delivery.
Your package was returned to the import site and is awaiting clearance. / The address was corrected.
The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. / The package will be returned to the sender.
A UPS My Choice delivery change was requested for this package. / The package will be returned to the sender.
The package is being returned to the sender because the receiver refused delivery.